Shipping policy

 

Shipping Options:

• Standard Shipping: Free, 6-20 days
• Click & Collect: Free, 6-9 days
• Express Shipping: With in 48-72 hr
• Customized and personalized gifts:  6-10 days
• Shipping outside UAE:  6-20 Days

Shipping Details:

• Choose between standard shipping, Click & Collect, or express shipping based on your order and location. Tracking may vary as local carriers handle final delivery stages.

Shipping Address:

• Ensure your shipping address is accurate. P.O. boxes are accepted, but some items require physical addresses. Large, valuable, perishable, age-restricted, or privately shipped items may need a physical address or signature confirmation.

Delivery Process:

1. After payment confirmation, see estimated delivery details on your order confirmation page.
2. Warehouse processing takes 1-3 days. Receive a shipment notification once it is dispatched.
3. Track each package's estimated delivery time with provided tracking numbers.
4. Delays may occur due to flights, weather, or other factors. Check tracking for updates.

Delivery Issues: Contact customer service promptly if your package hasn't arrived within 90 days of order placement or if there are discrepancies in tracking information.